At Livicraft, every piece of fused glass jewellery and glass art is handmade with care in my Devon studio. I want you to be happy with your purchase, but I understand that sometimes things don’t work out as expected.
Returns and Cancellations
If you change your mind about an online purchase, you have the right to cancel your order within 14 days of receiving your item, in accordance with UK consumer law. You then have a further 14 days to return it.
To arrange a return, please contact me through the website’s contact form, providing your order number and details of the item you wish to return.
Items should be returned unused, in their original condition and, where possible, in their original packaging. Please take care when packaging glass items for return, as they need to be protected during transit.
Unless an item is faulty or incorrect, you will normally be responsible for the cost of return postage. Please use a suitable tracked delivery service and keep your proof of postage.
Once your return has been received and checked, any refund due will be processed in accordance with your legal rights. Where applicable, refunds will include the standard outbound delivery charge originally paid.
Damaged or Faulty Items
Although I package my handmade glass pieces carefully, damage can occasionally occur during delivery.
If your item arrives damaged, faulty or not as described, please contact me as soon as possible with your order number and photographs showing the problem and the packaging, if applicable.
I will work with you to resolve the issue in accordance with your consumer rights. Depending on the circumstances, this may involve a refund, replacement or another appropriate remedy.
Please contact me before returning a damaged or faulty item so that I can advise you on the next steps.
Handmade Items and Colour Variations
Every piece of fused glass is individually handmade, so small variations in colour, pattern, texture and finish are part of the nature of the process. These differences are not necessarily faults.
Dichroic glass can appear different depending on the lighting, viewing angle and screen used to view the photographs. I make every effort to photograph my work as accurately as possible.
If an item is faulty or does not match its description, your statutory rights still apply.
Refunds
Approved refunds will be issued to your original payment method, in accordance with the applicable refund rules. Refund processing times may vary depending on your payment provider.
How to Contact Me
If you have a question about a return, refund or order, please get in touch using the Livicraft contact form. I’ll do my best to help.